Terms & Conditions

When booking online or directly with Kennedy Park Resort.

Other than as is provided for by legislation and as follows, I agree that Kennedy Park Resort Napier accepts no responsibility for loss or damage to motor vehicles or guest property.

Please note that our check out time is 10.00am.  All room keys must be handed in to reception on departure.

Our reception is open 24/7, 365 days a year.

Accounts

Reservations will be confirmed only on receipt of a deposit. A deposit of the first night's stay is required. Balance of accounts are payable on arrival. Sorry, there is no reduction for early departure or late arrivals.

Credit Card Processing Fee

Please note, if paying by credit card a processing fee will apply.

Cancellation Policy

A $15.00 administration and cancellation fee will be deducted from all deposits refunded due to cancellation. Refunds are only guaranteed if the reservation is cancelled with seven days' notice. Cancellation within seven days will attract a cancellation fee of 100% of the deposit paid.

Self Isolating Facility:  Kennedy Park Resort Napier has a longstanding commitment to being Hawke’s Bay’s supported self-isolating facility, providing accommodation services for essential workers and self-isolating guests if required. This means after a medical officer has assessed the case and they have no appropriate means to self-isolate they will be transferred to Kennedy Park Resort. If we are asked to support a self-isolating guest, the person will be located away from others in a stand-alone unit. They will not be allowed to leave their room or the dedicated outside space, and are unable to use any of the resort’s facilities. Security will be in place under the strict procedures of the Hawke’s Bay District Health Board. If you wish to cancel your booking due to this reason, please contact us for a full refund.

My Vaccine Pass:  From 20 December 2021 we will require everyone aged 12 and over who comes to Kennedy Park Resort to show their My Vaccine Pass (or official medical exemption) under the Government's traffic light system.  Our restaurant Storkey’s and Conference Room are already operating under this system.  If you wish to cancel your booking due to this reason, please contact us for a full refund.

By accepting the terms of the cancellation policy you agree to enter into a contract where Napier City Council will hold any deposit paid by you, for your benefit and will not take or retain such deposit until such time as the deposit becomes non-refundable to you under the general terms of the cancellation policy.

Napier City Council will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. "Force Majeure" means any act, event or circumstance beyond the reasonable control of Napier City Council which has a substantial impact on the Resort and/or the tourist and/or hotel industry in the geographical market in which the Resort operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Resort. In the event of Force Majeure Napier City Council has the right to immediately terminate your booking at the Resort and will refund any deposits paid by you as your sole remedy.

Check in Times - For Sites and Accommodation

Check-in is from 2:00pm. Check-out time is 10:00am. No early check-ins or late check-outs at peak times. Please advise if you are arriving later than 9:00pm.

Minimum stay period/tariff applies during weekends, special events, public and school holidays.  (Standby rates may be available - subject to availability on the day).

Our tariffs/prices are reviewed yearly. Please be aware prices may change when booking in advance from one season to the next. Rates shown are for the first two guests. Additional guests incur an extra charge, per guest. Child prices are for children aged 3-14 years inclusive. Minimum stay periods may apply to weekends, public holidays and other special events. Management reserves the right to alter tariffs without notice. Tariffs change depending on availability and occupancy levels.

While we will do our best to meet requests for a specific accommodation, we cannot guarantee allocation of specific units or sites. We reserve the right to alter accommodation booked but only to the equivalent type, even when clients have already been advised of the number of their units or sites.

Smokefree Resort

For the comfort and safety of all guests, as of 11 November 2019, Kennedy Park Resort Napier is smokefree. This means that smoking is prohibited within the resort grounds by all staff and guests.

We have a designated smoking area next to the main car park.

A minimum $250.00 cleaning fee will be incurred for smoking in the resort accommodation rooms and buildings.  Total costs for any other damage to resort property will be at the discretion of resort management at the time of check out.

Alcohol

Alcohol is not permitted around the grounds, communal buildings or pool area.  Drinking alcohol is allowed on your own site only.  Please place your empties in the recycling bins provided.

Behaviour

To promote a peaceful environment Kennedy Park Resort Napier has a strict No noise policy after 10.00pm or before 7.00am. The only exception is New Year’s Eve, when we extend this to 1.00am.

If management considers your noise to be excessive or offensive to other guests, you will be asked to turn it off or down before curfew. To ensure all our guests have a great holiday, we expect common sense and consideration to be shown at all times, to other guests, staff and management.

Guests are asked to be considerate in regards to noise levels and offensive language.

Management reserves the right to refuse admission and remove from the Resort any person who, in their opinion, does not conduct themselves in a decent and reasonable manner. No refund will be made in such circumstances. Please notify Reception or Management of any problems or disturbances immediately when it occurs.

NO GANG PATCHES are to be worn whilst you are staying at Kennedy Park Resort Napier, all gang patches must be removed before access will be permitted. Refusal to remove gang patches will result in access to our Resort being denied.

Damage

Management will charge additional costs for damages and/or additional cleaning required to resort property.

Electrical WOF & Tent RCD Lead

Vehicles using power sites must have a current electrical Warrant of Fitness (WOF) & certification. Tents must have the correct tent RCD lead which can be bought from camping shops etc.

Vehicles

We aim to provide you with a safe and secure environment.  Please ensure you remove valuables from your vehicle and always keep your vehicle locked.
 
Vehicles must travel at walking pace, 10km per hour, at all times within the Resort.  This includes bicycles, scooters, skateboards and roller skates. Caregivers are expected to ensure children are aware of traffic movement within the Resort and to ensure they operate scooters, bikes, etc in a safe and considerate manner.

No bicycles, scooters, roller blades, skates, or skateboards are allowed on the wooden walkway outside the Games and TV Room.  Drivers, please be aware that children may run out in front of your vehicle.

Pets

Kennedy Park Resort has a strict NO PETS policy.

Swimming Pool

Our pools are for registered guests only between 8:00am - 8:45pm
No lifeguard on duty.  Use at your own risk.

All children under 16 must be actively supervised (within arm’s reach) in the pool area by an adult over 18 years.  Parents are fully responsible for their own children in the pool area.  Any children found in the pool area without an adult will be asked to leave due to health/safety regulations.  No pushing, running, diving or bombing.  No alcohol or glass allowed in the pool area.
 
All babies must wear a well-fitting swim nappy or togs at all times.  Any child to be seen not wearing a swimsuit will be asked to vacate the pool.  Swimming nappies are available from reception. If you are using our accommodation options please remember to bring your own pool towels as our white towels are NOT for pool use.

Parents/caregivers please supervise and control your children at all times within the resort.

Gate Access and Visitors

In order to comply with Health & Safety regulations, ALL VISITORS are required to register at reception upon arrival. (Subject to management discretion).
Gate codes are issued to vehicles individually and must not be shared as this will cause them to cease functioning. You must use your gate code every time you enter or leave our Resort and every time you depart our Resort, failure to do so will cause them to cease functioning. Your gate code will be deactivated on the day of your departure at 10.00am.

Guest Declaration

I confirm that my liability for this account is not waived and agree to be held personally responsible in the event that the indicated persons, company or association fail to pay for any part of the full amount of the invoice charges incurred during my stay. I also authorise the Resort to charge my credit card for amounts owing to the Resort and third parties which I did not disclose at the time of settling my account. I agree to pay the Resort's costs (including legal costs, as between solicitor and client) of and incidental to the enforcement or attempted enforcement of the Resort's rights, remedies and powers of the above Term of Stay.  Invoices are only an indication of the balance to pay, the number of guests staying and the tariff will be confirmed on arrival.  Alterations can be made subject to availability and may require a unit/site change.  A fee may apply. Management reserves the right to cancel a reservation if the alteration reduces the reservation below minimum requirements and cancellation penalties may apply. Alterations to the number of guests require management approval. No refund will be made should guests alter or leave for any reason before their reserved departure date.  By accepting the terms of the cancellation policy you agree to enter into a contract where Napier City Council will hold any deposit paid by you, for your benefit and will not take or retain such deposit until such time as the deposit becomes non-refundable to you under the general terms of the cancellation policy.